Frequently Asked Questions

Why do most viruses seem to affect Windows users?
Most personal computers rely on the Windows operating system. Therefore, a virus written to attack that operating system is more likely to create havoc than one written to attack Linux or Apple operating systems.

I think I received a virus in my e-mail. What should I do?
First, never open an attachment unless you are absolutely sure it is from a reliable source. Often infected e-mail messages invite you to click on an attached file. Don't be tempted! The attachments are most likely viruses that will infect your computer. In some cases it's easy to see that the message is just "junk" mail. But messages often appear to originate from an "official" source such as your mortgage company, your school, or your bank. Just remember that official sources such as Microsoft never send patches or fixes as e-mail attachments.
 
What is your system requirements?

• Pentium-class PC running Windows 2000, XP, Vista, or Windows 7 or Mac OS® X 10.4 or later

• Internet Explorer, Netscape Navigator 4.0, or later or Mozilla Firefox 1.0 or later, or Safari 3.0 or later

• Required: 56Kbps or greater connection, High Speed Internet connection recommended

• Ability to make direct outgoing TCP connections or availability of an HTTP proxy or a SOCKS server

Is it safe for CallDaTech to connect to my computer remotely?
Yes, Screen sharing and remote control of customer computers is 100 percent permission-based, and data is fully encrypted end-to-end using Secure Socket Layer (SSL) and government-approved 128-bit Advanced Encryption Standard (AES) encryption.

When do I have to pay?
All customers must pay before service is rendered.

Is CallDaTech work guaranteed?
The seal above says it all. Our work is 100% guaranteed. If we can't fix your problem, there is NO FEE. We guaranteed our work for five (5) days. If your computer has the same problem within the five days, please contact us and we will work quickly to solving the problem.